Pre-orders are open until Thursday 29 October 2026, unless we extend the date. Diwali is Sunday 8 November. These terms apply to every Diwali pre-order placed on puredesi.shop. Please read them before you order, and check every detail of your order before you pay.
Pick-up orders
- Your order is ready at the store you chose, on the date and in the time slot you chose. Come then. You do not need to wait for a second email; your order confirmation is your collection note.
- If you come early, your order may not be ready. Orders are packed for their slot, not before.
- If you miss your date and time, your order stays ready for you to collect. Please keep in mind that customers who are on time are served first, so you may be asked to wait. Sticking to your slot keeps the queue short and the pick-up relaxed for everyone.
- To change your pick-up date or time, email customerservice@puredesi.shop.
Delivery orders
- Your order is scheduled to leave for the delivery date you chose. If it is for an event, choose a date two to three days before the event.
- Delivery is by a third-party courier. Courier dates can change because of courier delays or circumstances outside our control. Pure Desi cannot take responsibility for an order that arrives after your chosen date for those reasons, so please order with that in mind.
- When your order is dispatched you will receive tracking information by email or SMS, at the details you gave us. Please check your spam folder.
- Deliveries are made between 9am and 5pm. Requests for a specific delivery time cannot be accommodated.
- If no one is home, the courier leaves the order in a safe, cool, dry place. Every delivery order is packed in an insulated carton with cold packs so it stays fresh until you get to it.
- Delivery is Australia-wide by express courier, charged by weight from $25. The exact rate shows at checkout.
- We cannot take responsibility for an order that cannot be delivered because the address or contact details were wrong or you could not be reached. Please double-check your name, address, phone number and email before you finalise.
Changes, cancellations and refunds
- No changes, cancellations or refunds are possible within five days of your pick-up or delivery date. Boxes are made to order for that date.
- Before that, email customerservice@puredesi.shop with your order number and we will help with additions, changes or a new date.
Getting in touch
- Email customerservice@puredesi.shop with your order number for anything about your pre-order. Phone lines are very busy during the festival, and we may not be reachable by phone. Email is the fastest way.
A word about our team
- Diwali is the busiest time of our year, and everyone wants their sweets on time. We ask that you treat our team with courtesy. If a customer is abusive to our staff, we may cancel the order and refund it in full.
