Terms of Payment

  • To commence production, we require a full payment. Your order will be confirmed when we have received your confirmation of payment.
  • Payment on the website can be made through Credit Card (Visa, Mastercard, AMEX)
  • In the event of a non-availability of the ordered item, Pure Desi will call the customer to seek alternative options. In the case the customer does not wish to choose any of the alternative options, Pure Desi will issue a refund for the full amount through the original mode of payment. However Pure Desi is not liable for any other charges.
  • Pure Desi remains the right to refuse any order unconditionally

Cancellations & Refunds

  • Strictly NO CHANGES or EXCHANGE policy. If you wish to change your order, please cancel your order, and place a new one.
  • Cancellations made will receive a full refund.
  • In the event of a non-availability of the ordered item, Pure Desi will call the customer to seek alternative options. In the case the customer does not wish to choose any of the alternative options, Pure Desi will
    issue a refund for the full amount through the original mode of payment. However Pure Desi is not liable for any other charges.
  • Cancellations made after the minimum time of notice will not be entitled to a refund.

Collection Policy

  • All orders over $100 require photo ID and order confirmation email to be shown upon collection. Orders cannot be collected unless this information is provided.

Storage & Consumption.

  • Best consumed within 48 hours of receiving.
  • Store in the refrigerator between 2 and 4 degrees celsius. Must be refrigerated in the summer to improve shelf-life.
  • To be consumed at room temperature for the best flavor.

Risk & Title

Risk and title in the products pass to you upon collection.

Please Note – all product images on our web site are for illustration purposes only. Colours and shades of delivered products may vary from image/description.