Terms of Payment

• To commence production, we require a full payment. Your order will be confirmed when we have received your confirmation of payment.
• Payment on the website can be made through Credit Card (Visa, Mastercard, AMEX)
• In the event of a non-availability of the ordered item, Pure Desi will call the customer to seek alternative options. In the case the customer does not wish to choose any of the alternative options, Pure Desi will issue a refund for the full amount through the original mode of payment. However Pure Desi is not liable for any other charges.
• Pure Desi remains the right to refuse any order unconditionally

Changes, Cancellations & Refunds

• You can change or cancel an order up to three days before your delivery or pick-up date, and we'll refund you in full. Diwali pre-orders have their own cut-offs.
• The full details are in our Refund policy, and delivery problems are covered in our Shipping policy.

Collection Policy

• Your order confirmation is your collection note. No photo ID is needed.

Storage & Consumption.

• Best consumed within 48 hours of receiving.
• Store in the refrigerator between 2 and 4 degrees celsius. Must be refrigerated in the summer to improve shelf-life.
• To be consumed at room temperature for the best flavor.

Risk & Title

Risk and title in the products pass to you on collection or delivery.

Please Note – all product images on our web site are for illustration purposes only. Colours and shades of delivered products may vary from image/description.