Updated October 2026

Where we deliver

We deliver Australia-wide by express courier. We don't ship overseas.

What it costs

Delivery is charged by weight, from $25 for a parcel up to 4 kg. You'll see the exact rate in your bag before you pay.

Choosing your date

You choose your delivery date in your bag, and we pack your order for that date. If it's for an event, choose a date two or three days before it.

On the day

Couriers deliver between 9am and 5pm and can't take requests for a set time. The courier will send you tracking details once your order is on its way.

If nobody is home, the courier leaves the parcel in a safe, cool, dry place. Their delivery record (a photo or a delivery scan, depending on the courier) is the record of delivery.

How your sweets travel

Every delivery is packed in an insulated carton with cold packs. When it arrives, put it in the fridge at 2 to 4°C. Our sweets are best within 48 hours.

Please check your details

We can't take responsibility for an order that can't be delivered because the address or contact details were wrong, or because the courier couldn't reach you.

If your parcel is late

Courier dates can move, especially in busy weeks. If your parcel hasn't arrived on your delivery date, email us and we'll follow it up with the courier.

For Diwali 2026 delivery orders, our delivery promise also covers deliveries more than two business days late, or held over a weekend. See puredesi.shop/promise.

If something isn't right

Please open your box on the day it arrives. If it's damaged or not fresh, email customerservice@puredesi.shop within 24 hours of the courier's delivery time. Include your order number and two photos:

1. the outer carton, with the shipping label showing; and
2. the opened box showing the problem, with the packing slip in the photo.

Please keep the box until we reply. We'll send you a replacement, or refund the affected items if you'd rather.

This doesn't cover taste preference, sweets that weren't kept in the fridge after delivery, or a box that's mostly been eaten before you contact us.

If your parcel doesn't arrive

Your parcel may not turn up, or the courier may say it was delivered when you haven't received it. Either way, email us. We'll check the courier's delivery record and open an investigation with them. Once it's clear the courier lost or misdelivered it, we'll send a replacement or refund your order, whichever you prefer.

Store pick-up

Pick-up is free. Choose Store Pickup in your bag, then your store, date and time slot. Your order confirmation is your collection note, so there's no need to wait for another email.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Contact us

Pure Desi Manufacturing Pty Ltd
Unit 1, 6 McCormack Street, Arndell Park NSW 2148
Phone (03) 7064 8415 · customerservice@puredesi.shop