Refund Policy
Terms of Payment
- To commence production, we require a full payment. Your order will be confirmed when we have received your confirmation of payment.
- Payment on the website can be made through Credit Card (Visa, Mastercard, AMEX)
- In the event of a non-availability of the ordered item, Pure Desi will call the customer to seek alternative options. In the case the customer does not wish to choose any of the alternative options, Pure Desi will issue a refund for the full amount through the original mode of payment. However Pure Desi is not liable for any other charges.
- Pure Desi remains the right to refuse any order unconditionally
Cancellations & Refunds
- Strictly NO CHANGES or EXCHANGE policy. If you wish to change your order, please cancel your order, and place a new one.
- Cancellations made will receive a full refund.
- In the event of a non-availability of the ordered item, Pure Desi will call the customer to seek alternative options. In the case the customer does not wish to choose any of the alternative options, Pure Desi will
issue a refund for the full amount through the original mode of payment. However Pure Desi is not liable for any other charges. - Cancellations made after the minimum time of notice will not be entitled to a refund.
Collection Policy
- All orders over $100 require photo ID and order confirmation email to be shown upon collection. Orders cannot be collected unless this information is provided.
Storage & Consumption.
- In the event of a non-availability of the ordered item, Pure Desi will call the customer to seek alternative options. In the case the customer does not wish to choose any of the alternative options, Pure Desi will
issue a refund for the full amount through the original mode of payment. However Pure Desi is not liable for any other charges. - Cancellations made after the minimum time of notice will not be entitled to a refund.
Risk & Title
Risk and title in the products pass to you upon collection.