Updated October 2026

Made for your date

We make your sweets fresh for the date you choose, so we can't refund a change of mind once your order's cut-off has passed.

Changing or cancelling an order

You can change or cancel an order up to three days before your delivery or pick-up date. If you cancel before then, we'll refund you in full.

After that, a delivery order can only be moved to a later date if it hasn't been dispatched yet.

To make a change, email customerservice@puredesi.shop with your order number.

Diwali 2026 pre-orders

Diwali pre-orders have their own cut-offs:

• Delivery orders: no changes, cancellations or refunds after Saturday 24 October 2026.
• Pickup orders: until Thursday 29 October you can move your pickup to any available date. From 30 October, a pickup can be changed if you ask more than five days before your pickup date. No cancellations or refunds within five days of your pickup date.

Before then, email us with your order number and we'll help with additions, changes or a new date. The full Diwali terms are at puredesi.shop/pages/diwali-pre-order-policy.

If an item isn't available

We'll call you to offer alternatives. If none of them suits, we'll refund that item in full.

If something is wrong with a delivery

See "If something isn't right" in our Shipping policy. For Diwali 2026 delivery orders, our delivery promise applies as well: puredesi.shop/promise.

How refunds are paid

Refunds go back to your original payment method within 3 to 5 business days.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Contact us

Pure Desi Manufacturing Pty Ltd
Unit 1, 6 McCormack Street, Arndell Park NSW 2148
Phone (03) 7064 8415 · customerservice@puredesi.shop